Technologist-I-SUPPORT SERVICES-CTO - Support services
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 7 yearsJob Description
Technologist-I-SUPPORT SERVICES-CTO - Support services
SALESFORCE TECHOPS ENGINEER
Experience: 7+ Years | Location: Mumbai|
Role Overview
Manage operational stability, availability, performance, governance and production support of the Salesforce platform. Drive incident resolution, release coordination, user administration, integration monitoring and continuous improvement.
Key Responsibilities
• L2 production support for Salesforce applications and integrations.
• Monitor platform health, availability and performance.
• Troubleshoot incidents, perform RCA and ensure SLA adherence.
• Manage users, roles, profiles, permission sets and security access.
• Configure objects, fields, Flows, reports and dashboards.
• Support releases, deployments, change management and post-release validation.
• Monitor APIs, batch jobs and integrations; resolve synchronization issues.
• Maintain SOPs, runbooks, audit compliance and access reviews.
Required Skills
• 7+ years IT experience with strong Salesforce Administration & Support background.
• Expertise in Sales Cloud, Service Cloud, Salesforce Flow, Reports & Dashboards.
• Knowledge of Salesforce security model, data management and platform architecture.
• Experience in Incident, Problem, Change and Release Management.
• Understanding of REST/SOAP APIs, SSO, OAuth and enterprise integrations.
• Familiarity with Jira/Azure DevOps, ServiceNow and Salesforce DevOps tools.
Preferred Certifications
Salesforce Administrator, Advanced Administrator, Platform App Builder.
Key Competencies
Strong troubleshooting, stakeholder management, communication, ownership mindset and customer focus.
Success Measures
Platform uptime, SLA compliance, successful releases, reduced recurring incidents, user satisfaction and governance adherence.
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Business Operations
Team Member
Hunger Inc Hospitality Private LimitedWork from Office
Part TimeAny experience
Basic EnglishCollections Executive
ZYPE
Field JobFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Relationship Manager
RR Investors Capital Services Pvt LtdWork from OfficeFull TimeAny experienceBasic EnglishData Entry Executive
M/s Mishra Bandhu ConstructionWork from OfficePart TimeFull TimeAny experienceBasic EnglishImplementation Engineer
Place Elements HrWork from OfficeFull TimeFreshers onlyGood (Intermediate / Advanced) EnglishCollection Officer
Victa Earlyjobs Technologies Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 7 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mumbai/Bombay . Through apna, you can find jobs in 64 cities across India. Join NOW!