Lead - HRBP

Lead - HRBP

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Looking for a Lead HRBP as an Individual Contributor

Lead – Human Resources Business Partner (HRBP)

Location: Hyderabad, India
Department: Human Resources
Reports To: Senior Manager, Human Resources

Position Summary

The Lead – HRBP serves as a strategic partner to business leaders, driving people strategies that support organizational objectives, talent growth, employee engagement, workforce planning, and organizational effectiveness. This role partners closely with leadership teams across India and global stakeholders to deliver high-impact HR solutions that enable business success.

Key Responsibilities

Strategic Business Partnership

• Partner with business leaders to understand organizational goals and translate them into people strategies.
• Provide guidance on workforce planning, organizational design, succession planning, and talent management.
• Act as a trusted advisor to leaders on employee and organizational matters.

Talent Management

• Drive performance management processes, including goal setting, reviews, and talent assessments.
• Partner with Talent Acquisition to support hiring strategies and workforce planning.
• Identify high-potential talent and support development and succession initiatives.

Employee Relations & Engagement

• Manage complex employee relations issues with fairness, consistency, and compliance.
• Conduct investigations and recommend appropriate resolutions.
• Lead employee engagement initiatives and action planning based on feedback and survey results.

Change Management & Organizational Effectiveness

• Support organizational transformations, restructures, and business change initiatives.
• Facilitate change management programs to improve adoption and business outcomes.
• Coach leaders on effective communication and change leadership practices.

HR Programs & Compliance

• Ensure compliance with applicable labor laws, company policies, and HR procedures.
• Drive annual HR cycles including performance reviews, compensation planning, promotions, and talent reviews.
• Partner with Centers of Excellence (Compensation, Talent, Learning, Talent Acquisition) to deliver HR programs.

Leadership Coaching

• Coach and develop managers on performance management, employee development, engagement, and leadership effectiveness.
• Provide data-driven insights and recommendations to business leaders.

HR Analytics & Reporting

• Analyze workforce metrics including attrition, engagement, hiring, diversity, and performance trends.
• Develop actionable recommendations based on people data.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• MBA / Master's degree in HR or related discipline preferred.
• 10+ years of progressive HR experience, including significant HRBP experience supporting technology, healthcare, or shared services organizations.
• Experience partnering with senior leaders and managing complex employee relations matters.
• Strong knowledge of Indian labor laws and HR best practices.
• Experience supporting global organizations and cross-functional teams.

Preferred Skills

• Strategic thinking and business acumen.
• Strong stakeholder management and influencing skills.
• Excellent communication and executive presence.
• Data-driven decision-making capability.
• Change management and organizational development expertise.
• Ability to work effectively in a fast-paced, matrixed environment.

Success Measures

• Improved employee engagement and retention.
• Effective leadership partnership and coaching.
• Successful execution of talent and workforce strategies.
• Strong compliance and risk management outcomes.
• Positive organizational health and culture indicators.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

Experience Level

Senior Level