Customer Success Account Manager (Partner)

Customer Success Account Manager (Partner)

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.   

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real? 

As a Partner CSAM, you are the primary delivery lead and a partner for our more strategic Microsoft partners, empowering them to achieve more by accelerating their end customers’ value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve partner business outcomes. Check out the Partner CSAM role in the Customer & Partner Success at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (50%- 75%) from home. 

Responsibilities

•    Partner Relationship Management: You will support foundational relationships with key partner stakeholders and technical professionals to enable quality solution delivery, partner capability development, and business growth through collaboration with other account team leaders and guidance from more experienced colleagues.
•    Partner Success Leadership and Partner Strategy and Growth through Partners: You will listen to partner priorities and align business objectives with Microsoft’s current portfolio, programs, and strategic investments within the partner account.
•    You will align with the account team to link Partner Success Plans (PSPs) with account plan priorities and develop bookable programs of work. 
•    Partner Success leadership - Delivery and program Management: 
•    You will support program planning and partner-facing program reviews, prioritization of engagements, and engage key technical stakeholders to achieve agreed partner outcomes, strengthen technical capability, and drive successful solution delivery through the partner ecosystem.
•    You will initiate conversations with partners to connect their business objectives with Microsoft’s current portfolio of solutions, programs, and investments. You will adopt Microsoft’s partner growth strategy and align technologies and services to support the partner’s business goals, solution development priorities, and growth objectives.
•    Technical Relevance: 
•    Assist partners in building technical capability and solution practices across a breadth of Solution Areas, connecting their business goals to Microsoft solutions and extensibility opportunities. You will leverage your technical and industry knowledge to identify opportunities that strengthen partner offerings, accelerate business growth, and enable digital transformation outcomes for their end customers.

Qualifications

 

Preferred Qualifications

•    Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 9+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o    OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o    OR equivalent experience
•    3+ years relevant work experience within customer industry
•    Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
•    Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
o    Project Management Institute (PMI) or equivalent Project Management certification
o    Prosci or equivalent certification

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Mid Level