Associate Program Director

Area(s) of responsibility

Transformation Head
Tower
Automation    Grade
7A    Location
India
Service window
Transition program / aligned service window    Engagement
Amrize 360 Help Desk    Role source
New Transition Roles - Amrize.xlsx
Role Purpose
Lead, design or govern the Amrize AI and automation roadmap using Birlasoft Sigma GenEx as the primary AI orchestration framework, supplemented by AWS and Google AI services.
Key Responsibilities
•    Define and govern AI/automation use cases across Service Desk, desktop support, Infrastructure, Cybersecurity, Collaboration and SAP.
•    Integrate Sigma GenEx with approved Amrize systems including ServiceNow, Dynatrace, PagerDuty, Nexthink, Saviynt, CyberArk, BeyondTrust, Patronum, Google Workspace and SAP GRC.
•    Use Amazon Bedrock/Amazon Q and Google Vertex AI/Gemini capabilities where approved to deliver grounded AI, agents, knowledge augmentation and workflow automation.
•    Ensure security, responsible-AI, access, architecture, UAT, CAB and production-readiness controls.
•    Track ticket automation, deflection, FCR, MTTR, DEX and benefit realization.
Transition Responsibilities
•    Participate in due diligence, KT, shadow and reverse-shadow activities.
•    Validate inventories, access, SOPs, runbooks, escalation paths and open risks.
•    Demonstrate operational readiness and support transition/hypercare closure.
Required Skills and Experience
•    Birlasoft Sigma GenEx, Agentic AI, GenAI orchestration, RAG, enterprise knowledge and AI governance.
•    Amazon Bedrock, Agents, Knowledge Bases, guardrails, foundation-model selection, Amazon Q and AWS integration patterns.
•    Google Vertex AI, Gemini, grounding/RAG, agent development and Google Workspace API integration.
•    Nexthink DEX: experience scoring, endpoint telemetry, investigations, proactive issue detection, campaigns, remote actions and remediation workflows.
•    Dynatrace, PagerDuty AIOps, ServiceNow, CloudWatch/CloudTrail and event-driven automation.
•    Terraform, Terragrunt, Ansible, GitLab CI/CD and cloud operations awareness.
Preferred Qualifications / Certifications
•    AWS Certified Generative AI Developer - Professional or AWS Certified AI Practitioner preferred.
•    Google Cloud Generative AI Leader or Google Professional Machine Learning Engineer preferred.
•    Nexthink platform training/certification desirable; Dynatrace, ServiceNow, Terraform, Kubernetes and ITIL certifications are advantageous.
Key Deliverables / Success Measures
•    Approved KT and operational-readiness evidence.
•    Accurate, timely service delivery within the agreed support window.
•    Complete documentation, proactive escalation and measurable service improvement.