Field Tech Associate
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Field Tech Associate
Role Responsibilities:
- Be a contributing member of the EUC Team providing support to End Users in a Client Environment
- Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
- Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
- Learn new and emerging technologies as needed, guided by business requirements.
Requirements and Preferences:
- 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
- Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
- Basic understanding of ITL Framework is a must.
- Experience in using ITSM Tools like Service Now, Remedy etc.
- Good Communication Skills (Written & Spoken) in English
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Willingness to work on rotational shifts 24x7.
- Travel including overnight domestic may be required.
Experience Level
Mid LevelJob role
Job requirements
About company
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