HR Service Center Analyst

Role Responsibilities

As an HR Service Center Analyst, you will play a key role in delivering high-quality HR support and services to employees across the organization. Key responsibilities include:

• HR Contact Center Support: Serve as the primary point of contact for employee HR inquiries, ensuring timely, accurate, and customer-focused resolution of requests.

• Employee Data Management: Process, maintain, and update employee records and HR transactions with a high degree of accuracy and compliance.

• HR Operations & Administration: Coordinate and support a broad range of HR administrative activities, contributing to the efficient delivery of HR services and processes.

Required Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.

• Exposure to employee data management systems; experience with Workday is preferred.

• Strong attention to detail with sound analytical and problem-solving abilities.

• Excellent interpersonal, verbal, and written communication skills.

• Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Flexibility to work on Indian holidays based on business requirements.

• Willingness to participate in a rotational shift schedule, with shifts rotating every six months:

  • Morning Shift: 7:00 AM - 4:00 PM

  • Mid Shift: 12:00 PM - 9:00 PM

  • Night Shift: 3:30 PM - 12:30 AM

This role offers an excellent opportunity for HR professionals who are passionate about delivering exceptional employee experiences and supporting HR operations in a fast-paced, global environment.