Application Support Engineer
Accenture India Private Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Application Support Engineer
Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure OpenAI Service
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure OpenAI Service.
- Strong problem-solving skills with the ability to analyze complex system issues.
- Experience in monitoring and troubleshooting cloud-based applications and services.
- Familiarity with incident management and root cause analysis techniques.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Azure OpenAI Service.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
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