Senior Cluster IT Specialist

JOB SUMMARY

Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the assigned property(ies) and technology information technology resources objectives. Implements and monitors systems and manages information technology resources compliance requirements. Manages all property technology planning, decision-making, implementation, maintenance, and disposal. Engages with technology partners, owners, executive committee, and property staff to understand business needs/issues and formulate information technology (IT) related solutions. Manages property internet support. Manages the cluster team in the absence of Cluster/Multi-Property IT Manager. Communicates effectively with all stakeholders.

CANDIDATE PROFILE 

Education and Experience 

• Hospitality Management or related education, awareness of global hospitality technology trends; experience in assignments at
international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 1 year in an Associate Supervisory role.

OR

• Bachelor’s degree level or equivalent and 1 year project management experience. 

Solid Technical Knowledge on:

• Server and Active Directory Architecture and Security implementation.

• Windows Server Operating System and Active Directory.

• Desktop Operating iT and Desktop Management (GPO).

• Outlook email and approved mobile devices.

• IT organization and resources available.

• LAN Networks.

• Understanding of the company’s technical standards and policies.

Other Skills 

• Competent written and spoken English skills.

• Demonstrated leadership skills.

• Past Project Management and Organization skills

• Proven negotiation skills.

CORE WORK ACTIVITIES 

General

• Maintains documented balanced scorecard and annual goals and focus on achieving these goals.

• Executes, prioritizes, organizes, and accomplishes assigned work.

• Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to your job.

• Completes other reasonable duties as requested by leadership.

Product

• Verifies stakeholder technology needs are met.

• Seeks to keep informed regarding technology partner activities and priorities.

People

• Builds and maintains positive and effective relations with all the stakeholders.

• Uses the ‘one team’ concept to build and maintain positive and effective relations with Property Associates, Regional IT and technology partners.

• Meets all IT technology partners servicing the property on a routine and ad hoc basis.

• Verifies effective induction program for new associates or those in new or different roles.

• Covers the cluster leader’s function during their absence

• Perform performance reviews on a timely basis and allocate sufficient time, research and effort to ensure the process effectively benefits the development of Associates.

• Ensure adequate communication, training and execution of all Talent development programs and related initiatives.

• Develop a personal management style that brings positive results from Associates.

• Build and maintain positive and effective relations with direct team members.

Process

• Maintains IT related inventory for the assigned properties/offices in cluster.

• Manages backups and technology disaster recovery planning and execution.

• Generates systems communications for property users to provide user tips, alert users of system problems, and inform staff of progress or status.

• Monitors effective flow of issue management amongst Continent Support Desk, technology partners and cluster organizations.

• Attends Bi-weekly Regional iT Calls.