Team Manager - RCU-Comm. Bank HO & Support-Business Process Management Group
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Team Manager - RCU-Comm. Bank HO & Support-Business Process Management Group
Team Manager RCU- Comm. Bank HO & Support-RA-Risk Control Unit
Job Description
JOB DESCRIPTION :
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
•Digital Adoption for all Retail Asset Clients
•Achieve Cross sell Targets set as per KRA’s
•Quality of Service Request and Resolution as given to customers.
Job requirements:
•Some experience in Customer Service would be an added advantage
•Believes in team work
•Taking ownership of customer issues and taking them to end to end resolution
•Apply best practices and focus on areas of improvement
•Focused towards achievement of own KRAs
•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
•Proficiency in WORD and EXCEL/PPT preferred
Eligibility:
•Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
•Applications can be made for roles in same level or one level above.
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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