Customer Relationship Officer-NRI Lounge| Tirurangadi
CSB Bank
Work from Office
Full Time
Min. 1 yearJob Description
Customer Relationship Officer-NRI Lounge| Tirurangadi
To manage assigned business processes, products, customer journeys, operational activities, governance requirements, and performance outcomes by ensuring effective execution, regulatory compliance, risk management, stakeholder collaboration, and continuous improvement to support business growth and customer experience.
- Build and maintain strong relationships with NRI customers to enhance customer satisfaction and engagement.
- Assist customers with account opening, onboarding, and documentation requirements.
- Ensure compliance with KYC, AML, FATCA, and other regulatory requirements during customer onboarding and servicing.
- Promote and facilitate adoption of digital banking products and services.
- Manage day-to-day operations of the NRI Lounge and ensure a superior customer experience.
- Handle customer queries, service requests, and escalations in a timely and professional manner.
- Achieve assigned sales and business targets through lead conversion and relationship deepening.
- Support branch initiatives, customer engagement programs, and marketing campaigns.
- Manage lounge access, customer appointments, and service standards for premium and NRI customers.
- Oversee lounge inventory management and coordinate with vendors for uninterrupted availability of required materials and services.
- Ensure adherence to internal policies, operational procedures, and regulatory guidelines.
Experience: 1 to 5 years
Qualifications: Graduation
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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 5 years are eligible to apply for this job. You can apply for more jobs in Tirurangadi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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