Director, Instructors

Director, Instructors

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a strategic, experienced people leader to serve as Director, Instructors for the APAC region. In this role, you will set the vision and strategy for Instructor-Led Training (ILT) and Workshop delivery across APAC, building and leading a high-performing organization that includes both Instructor Managers and senior individual-contributor Instructors reporting directly to you. You'll ensure our regional Instructor bench is best-in-class — enabling customers across APAC to unlock value from the Salesforce platform at scale.
This is a chance to shape the future of technical enablement across one of Salesforce's most dynamic regions, driving both business outcomes and a culture of excellence and growth for hundreds of learners and dozens of instructors.

Responsibilities

• Own the overall strategy, health, and performance of the Instructor organization across APAC, including workforce planning, capacity/bench strategy, and regional business targets
• Lead and develop a mixed team of direct reports — Instructor Managers leading their own teams, as well as senior individual-contributor Instructors — flexing leadership style to coach managers on managing while also directly coaching senior ICs on delivery excellence and career growth
• Set and drive regional goals for CSAT, utilization, quality, and productivity; report on regional performance, forecasts, and risk to senior/global leadership
• Partner cross-functionally (Sales, Customer Success, Content, Product, Regional GM/leadership) to align delivery capacity with regional demand and business priorities
• Drive scalable, consistent operating rhythms and best practices across APAC — standardizing scheduling, ramp/skilling programs, and quality frameworks regionally, for both managed teams and direct IC reports
• Champion audience engagement and delivery innovation strategy across the region, embedding it through managers and directly with senior ICs
• Own APAC talent strategy: hiring, succession planning, career pathing (including growth paths from senior IC into management), and building a strong leadership bench
• Represent APAC Instructor org in global leadership forums, contributing to global strategy, standards, and cross-region initiatives
• Foster a regional culture of psychological safety, feedback, and inclusion across a distributed team of managers and senior ICs
  

Experience and Desired Skills

• BA/BS Degree (or equivalent)
• 7+ years of people leadership experience, including experience leading both managers and senior individual contributors across a distributed or multi-country region
• Proven track record setting organizational strategy and driving results through a mix of management layers and high-performing ICs
• Strong background in Education/Technical Instruction, ideally with experience scaling training delivery organizations
• Experience with regional workforce planning, budget/forecasting, and business metrics ownership
• Executive-level communication, presentation, and influencing skills — comfortable presenting to senior/global leadership
• Experience operating across APAC markets/cultures and timezones
• Strong AI fluency — comfortable evaluating and adopting AI tools to improve training delivery and team productivity, and able to coach others on practical AI use in their work
• Deep knowledge of the Salesforce ecosystem preferred

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level

Executive Level