Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and troubleshooting abilities to diagnose complex software issues.
- Experience in managing and supporting enterprise-level software applications.
- Ability to work collaboratively across diverse teams and communicate technical information effectively.
- Familiarity with system monitoring tools and incident management processes.
- Capability to document issues and resolutions clearly for knowledge sharing and future reference.

Additional Information:
- The candidate should have minimum 7 years of experience in O9 Solutions.
- This position is based at our PDC3C - SEZ office.
- A 15 years full time education is required.