Process Manager_CREDIT CARD-Hardship Assistance Unit_Mumbai
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
Process Manager_CREDIT CARD-Hardship Assistance Unit_Mumbai
- Responsible for managing processes related to credit card hardship assistance, ensuring smooth operations within the unit. - Oversee and optimize workflows to support customers facing financial difficulties with their credit card payments. - Collaborate with cross-functional teams to implement process improvements and maintain compliance with banking regulations. - Monitor team performance and ensure adherence to service standards in the hardship assistance domain. - Requires strong organizational and leadership skills to manage process efficiency and customer satisfaction. - The role is based in Mumbai and involves working within a financial services environment focused on credit card operations. - Suitable for candidates with experience in process management or banking operations, particularly in credit card or customer assistance functions.Job role
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