BPO Compliance Senior Associate

BPO Compliance Senior Associate

Key Responsibilities:
1. Contractual Compliance Monitoring
•    Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards).
•    Maintain a structured tracker of compliance requirements and verify adherence against documented commitments.
•    Monitor compliance status, identify gaps, and track remediation actions until closure.
•    Conduct periodic compliance checks against control policies, documentation standards, and audit expectations.

2. Operational Controls Support
•    Assist in implementing the Operations Control Policy Framework across partner categories.
•    Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission.
•    Support internal reviews to verify that partners meet the required operational control maturity.
•    Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication.

3. Due Diligence & Onboarding Support
•    Execute standardized operational due diligence checklists during new partner onboarding.
•    Collect, validate, and maintain documentation required for operational readiness.
•    Ensure all onboarding control checkpoints are completed prior to activation.

4. Risk Assessment & Issue Tracking
•    Support operational risk assessments for new and existing partners by gathering data, validating documentation, and maintaining risk logs.
•    Track remediation items arising from operational assessments, audits, and compliance reviews.
•    Prepare risk summaries and updates for the Ops Control Lead.

5. Documentation & Audit Readiness
•    Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders.
•    Create and maintain a concise “Partner on a Page” summary for each partner contract, capturing key operational, compliance, and performance related contractual requirements in a clear and standardized format.
•    Maintain thorough audit trails for controls, evidence, and partner documentation in accordance with corporate standards.
•    Prepare evidence packages for internal audits, external audits, and regulatory reviews.
•    Ensure all compliance and operational records remain audit ready.

6. Reporting & Analytics
•    Update compliance dashboards, risk trackers, and partner control scorecards.
•    Devise and manage the EWS to highlight contracts approaching renewal at least 3 months in advance. 
•    Analyze trends, identify recurring compliance issues/gaps, and suggest improvement opportunities.
•    Prepare monthly/quarterly compliance reports for the Ops Control Lead and senior stakeholders.

7. Stakeholder Coordination
•    Collaborate with Legal, Compliance, Risk, Procurement, Partner Management, and Audit teams to collect information and validate contractual compliance.
•    Support the Ops Control Lead during cross functional reviews and governance checkpoints.
•    Follow up with partner operations teams to close pending compliance documentation or missing control evidence.

Required Qualifications & Experience
•    Bachelor’s degree in business administration, Commerce, Operations, Risk Management, Law, or a related field.
•    2–4 years of experience in operational compliance, partner management, operations audit, or operational risk.
•    Strong understanding of operational controls, contractual obligations, and compliance documentation process.
•    Ability to interpret contractual requirements and translate them into actionable compliance items.
•    Strong analytical skills with proficiency in Excel, reporting tools, and documentation management.
•    Experience collaborating with cross functional teams in a matrixed or global environment.
•    Excellent communication, organization, and follow through skills.

Nice to Have
•    Exposure to shared services, BPO environments, or partner ecosystem operations.
•    Experience supporting audits, due diligence, or third party risk assessments.
•    Certifications in operations, compliance or risk.

Experience Level

Mid Level