Vi (Vodafone Idea)

AGM - SME - IP/MPLS

Vi (Vodafone Idea)
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 10 yearsMin. 10 years

Job Description

AGM - SME - IP/MPLS

Role
SME IP Job Level/ Designation M2/AGM Function / Department SNOC/ IP/MPLS Location Hyderabad/Pune Job Purpose • Fault management for Multivendor Multi technology IP network• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.• Responsible for driving the Problem Management, Knowledge Management and KEDB • Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc • Ensure timely management escalations for all P1/Special incidents as per process and regular update Key Result Areas/Accountabilities • Manage, troubleshoot & restore faults across multi vendor multi technology IP networks• Able to understand the overlying services Voice, Data and other services and their architecture• Able to manage CEN, Core, NIBN ISP and CPE IP network• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K Core Competencies, Knowledge, Experience Professional Qualifications• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in InformationTechnology or equivalent• Must have foundation qualification in ITIL V3• Able to handle multiple outages at same time with coordination with relevant stakeholders• Strong interpersonal & verbal communications with good written skills.• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused• Able to take responsibility and motivate team members in difficult or stressful situations• Should understand industry standard process and framework like ITIL & ISO.• Should be able to improve and implement the current INM process• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance• Always follow HSW rules Must have technical / professional qualifications • B.E (Electronics & Telecommunication)• CCNP/CCIE/JNCIE/ITIL/PMP   Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP• Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.• Should have strong knowledge of IP Network Architecture with services• Excellent Communication and Coordination skills, confident and structured when dealing with conflict• Experience in managing major incidents with good understanding of business and service impact.• Demonstrate effective stakeholder engagement• Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills• Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services• Ability to work independently with a significant attention to detail & Ability to work under pressure.• Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,• Good problem solving techniques and Customer focused• IP Network Availability > 99.90 %• MTTR for critical incidents (P1/P2) < 45 min & incidents (P1 till P5) < 110 min

 

Experience Level

Senior Level

Job role

Work location
Work locationHYDERABAD, Andhra Pradesh, IN
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Security
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 10 years

About company

Name
NameVi (Vodafone Idea)
Job posted by Vi (Vodafone Idea)

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 10 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

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