Technical Support Specialist

Technical Support Specialist

1.Company

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.0 billion.

Commercial & Operations in KONE ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof.

2.About GSS

KONE's Global Spares Supply (GSS) supports KONE service business success globally with digital and physical channels for all the material-related needs. We are dedicated for promoting our product and services to our customers and responsible for meeting the growth goals of a GSS in terms of the sale of our products and use of our services. We are around 280 professionals in the fields of solution offering (products and digital services) and supply chains as well business analytics, marketing and sales support.

3.Why this role?

Are you motivated to take a lead role in driving the growing service material markets in our large-scale maintenance business, products and services? Are you passionate about building competitive offering solutions to meet customer requirements? If you are, then read more about the opportunity to join KONE as Technical Support Specialist at Global Spares Supply team!

We are seeking to hire a new Technical support specialist to our offering team dedicated to lead maintenance material solutions and developments to deliver high value to customers and business stakeholders. You will drive the development, implementation and follow-up of our spare part offering to improve our service material offering availability. Technical Support Specialist reports to GSS Offering Manager.

4.What will you be doing?

• Technical support for KONE Frontlines and GSS teams
• Material identification support for Frontlines
• Quotations (price and delivery time) to Frontlines in urgent cases (stop lift or equal situations)
• Supplier suggestions for sourcing technically challenging materials
• Collecting technical information of materials and follow-up of recording it to systems
• Material replacement studies (material functionality, quality and safety)
• Physical material identification (against material database)
• Technical studies for warranty claims
• Technical support for purchasing (supplier contact, technical clarification, purchase price inquiries)
• Responsible for managing the lifecycle of spare materials in the GSS offering
• Ensure product compliance, including governance, documentation, and regulatory reporting.
• Maintain product compliance and liability throughout the product lifecycle, while supporting pricing strategies through cost analysis, benchmarking, and supplier negotiations.
• Work assigned by the team leader

5.Mandatory Skills:

• Sound knowledge in handling technical enquiries and product or spares specifications
• Hands-on experience in managing spare parts offering portfolio including catalogue maintenance considering availability and lifecycle updates
• Experience in supplier engagement, including obtaining quotations and clarifying product specifications, technical details and pricing
• Strong knowledge of SAP, Product Data Management and Master Data Management systems, BOM’s.
• Proficiency in O365, SharePoint, and engineering drawing tools
• Strong execution skills with a focus on speed and quality

6.Preferred Skills but not mandatory:

• Understanding of supply chain, material, and master data processes.
• Familiarity with elevator, escalator and building door products

• Experience in elevator installation and maintenance tools management and design application
• Experience with VariPDM, Adobe tools, and technical documentation

7.Are you the one?

• Bachelor or master’s technical degree in relevant field or equivalent experience

• 10-12 years of relevant overall experience
  • minimum 5 years’ experience in Technical Task in Mechanical / electrical engineering
  • minimum 5 year of product life cycle management
  • minimum 3 years of master data management or product data management
• Preferred background includes experience in international and cross-functional collaboration.
• Detail-oriented, innovative and proactive in solving technical challenges
• Elevator product/component knowledge seen as asset
• Comfortable working in a virtual and cross-functional global team environment
• Knowledge on product structure and Products Classifications
• Process Knowledge and Components knowledge
• KONE organization knowledge (Preferable)
• Training skills
• Good negotiation and presentation skills in English language
• Willingness to travel

8.What do we offer?

As our new Technical Support Specialist, you’ll get a role in an international working environment with the chance to grow along with your responsibilities. You’ll have a great opportunity to play your part in international growth and to work in an ambitious and committed global team of smart people. You’ll be working in a respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.

As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future.

You will be working with highly dynamic teams significantly investing time and effort on how we develop services and solutions. You get a chance to work with and participate in further developing products that are used by billions of users in daily basis. Products that are widely recognized by their quality and innovation.

For further information please contact Karthikeyan S karthikeyan.sathasivam@kone.com. Please submit your application.

• Opportunity to grow professionally in an international working environment
• Chance to contribute to global business expansion and development
• Work alongside an ambitious, committed, and globally diverse team
• Enjoy a respectful, professional, and easy-going workplace culture
• Encouragement for independent thinking

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

Experience Level

Senior Level