Manager

Manager

Job Description:

About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. 
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. 
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. 

Process Overview*

Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation. 

The Infrastructure & Application Management (IAM) team within EIT is responsible for managing the organization’s platform infrastructure. The team defines and executes the technology roadmap in alignment with the target state vision, addresses critical technology pain points, establishes remediation plans, and oversees the end-to-end infrastructure testing framework.

Job Description*

Product Owner Assistant role conducts a variety of tasks in support of the Enterprise Independent Testing team’s platform management and operation.

Key responsibilities include acting on behalf of the Product Owner in interactions with the platform technology and testing partners during offshore hours and assisting the product owners in a variety of ways.

This role applies technical and business knowledge to identify, research, analyze and resolve complex problems. May sometimes participate in design, development and implementation of enhancements to our technologies and/or processes. Works under supervision on special projects requiring creative solutions.

Responsibilities*

- Develop an in-depth knowledge of the functionality and capabilities of one or more platforms

- Provide platform enhancement demos to UAT (User Acceptance Testing) testers

- Act and coordinator and liaison between product owner team and UAT testers

- Provide guidance and instruction to technology partners and UAT testers

- Perform Integration testing to validate the accuracy of issue resolution and new enhancements in support of the UAT testing team, as needed

- Perform routine and ad hoc operational tasks on the platform

- Participate in Agile ceremonies

- Perform business analyst functions, including authoring Agile stories

- Define and document platform processes

- Author and maintain Quick Reference Guides and other instructional material

- Manage end-user communication

- Manage small projects, including the coordination of other resources

- Work with the platform leadership and technology teams on achieving the objectives and vision for the platform

- Identify, document and escalate risks

Requirements*

 Education* :Graduates or Post-Graduates in Computer Science, Software Engineering

B.Tech/B.E./M.C.A/

OR

Graduates/Post Graduates in other disciplines with established experience in Business Analysis

Experience Range*

6-8 years

 Foundational skills*

- 4-5 years’ experience in software end-user support and/or business analysis support and/or software testing

- 4+ years’ experience using Excel, Word, and PowerPoint

- Exposure to Agile software development processes

- Experience managing small efforts/projects

- Strong and clear communicator

- Able to learn software functionality and complex processes quickly

- Able to retain large amounts of software functionality and process information

- Able to routinely balance multiple tasks

- Data Analysis in Excel and/or SQL

 Desired skills

 - Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results

- Collaborates effectively to get things done, building and nurturing strong relationships.

- Is exceptional at problem-solving, issue resolution, and time management.

- Is highly organized and detail oriented

- Demonstrates strong listening, communication, and presentation skills.

- Interacts with others with courtesy and empathy

- Acts with Courage and Conviction

- Demonstrates Integrity

- Is a continuous learner who adapts quickly and positively to change.

- Embraces the opportunity to collaborate with other designers and partners in an open dialogue context.

Work Timings*

12:30 PM - 9:30 PM/1:30 PM - 10:30 PM

Job Location*

Gurugram/Hyderabad

Experience Level

Mid Level