Birlasoft Limited

Program Manager

Birlasoft Limited
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 8 yearsMin. 8 years

Job Description

Program Manager

Area(s) of responsibility

Production Support / Service Delivery Lead | 8-12 Years Experience

• Lead mission-critical Production Support engagements in a 24x7 support environment.
• Manage client relationships and ensure high customer satisfaction.
• Drive SLA adherence, service governance, and operational excellence.
• Handle incident, problem, and change management processes effectively.
• Conduct root cause analysis and implement preventive actions.
• Lead service improvement initiatives to enhance reliability and performance.
• Coordinate cross-functional teams, vendors, and stakeholders.
• Ensure teams are adequately trained and resourced.
• Implement best practices in application design, deployment, monitoring, and maintenance.
• Track industry trends and drive continuous improvement for optimal application availability and business continuity.


Skills with M/O flag are part of Specialization

Scrum - PL4 (Mandatory)
Help the tribe -PL4 (Behavioural)
Software Configuration - PL2 (Optional)
Think Holistically -PL4 (Behavioural)
Win the Customer -PL4 (Behavioural)
One Birlasoft -PL4 (Behavioural)
Results Matter -PL4 (Behavioural)
Stakeholder Relationship Management -PL3 (Functional)
Get Future Ready -PL4 (Behavioural)
Demand Management -PL3 (Functional)
Change Control -PL4 (Functional)
P&L Management -PL3 (Functional)
Account Management -PL2 (Functional)
Quality Assurance -PL3 (Functional)
Programme Management -PL2 (Functional)
Estimation & Scheduling -PL4 (Functional)
Enterprise And Business Architecture - PL3 (Mandatory)
Project Management -PL4 (Functional)
Change management - PL3 (Mandatory)
Team Management -PL3 (Functional)
Agile Safe - PL4 (Mandatory)
Proposal Building -PL2 (Functional)
Requirements Definition And Management -PL4 (Functional)

Experience Level

Senior Level

Job role

Work location
Work locationINDIA - HYDERABAD - BIRLASOFT OFFICE, IN
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 8 years

About company

Name
NameBirlasoft Limited
Job posted by Birlasoft Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 8 to 12 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

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