Purchasing & Procurement Associate

Purchasing and Procurement Associate

Wolters Kluwer – Global Business Services – Center of Excellence Procurement and Sourcing

Job Description

Business Title: Purchasing and Procurement Associate

The associate is responsible for supporting efficient, compliant, and customer-focused procurement operations. The role works with internal stakeholders to review purchasing requests, process requisitions and purchase orders, maintain accurate procurement records, and resolve operational queries within agreed service levels.

Roles & Responsibilities:

Key accountabilities:

Calendar planning & renewal 

• Work on transactions for assigned sub-function such as procurement helpdesk, contract administration, procurement operations, sourcing support, catalog management, etc.  

• Create & review requisitions and determine the appropriate procurement workflow based on category, contract requirements, risk profile, and governance needs.

• Manage procurement requests in Coupa from intake through PO issuance while meeting defined SLAs and turnaround times.

• Perform procurement due diligence and validation checks to ensure requests are complete, compliant, and supported by appropriate documentation.

• Identify and coordinate required reviews with Sourcing, Risk, Finance and Contract Administration teams.

• Coordinate with requesters, approvers, suppliers, Finance, and other internal teams to resolve purchasing queries and transaction issues.

• Serve as a primary contact for procurement-related inquiries and provide guidance on procurement processes and approval requirements.

• Help resolve routine procurement issues, follow up on open actions, and communicate with suppliers regarding order status and transactional updates

• Maintain accurate procurement records, documentation, and audit trails.

• Monitor open requisitions and purchase orders, follow up on pending actions, and escalate delays or process bottlenecks.

• Support reporting, process improvement initiatives, and continuous optimization of procurement operations.

• Ensure adherence to procurement policies, internal controls, compliance requirements, and audit standards.

• Resolve invoice-related issues and coordinate with suppliers, Accounts Payable, and stakeholders for timely resolution.

Key competencies

• Hands-on experience with Coupa and/or other procurement or ERP tools such as Ariba, SAP, or Oracle.

• Understanding of purchase requisition, purchase order, supplier onboarding, catalog, and procurement helpdesk processes.

• Strong attention to detail and ability to process transactions accurately within defined timelines.

• Strong analytical and problem-solving ability with a focus on practical solutions and results.

• Knowledge of procurement policies, controls, and customer service processes.

• Ability to collaborate, build trusted relationships, and drive action across stakeholders, suppliers, and cross-functional teams.

• Strong process acumen and a continuous-improvement mindset.

• Ability to prioritize multiple requests and work effectively in a team environment.

• Strong interpersonal, written, and verbal communication skills.

• Proficiency in Microsoft Office and relevant digital tools.

Additional Responsibilities

• Proactively pursues professional development activities (e.g., reviewing professional publications, establishing personal networks)

• Manages time and company resources appropriately

• Performs other duties as requested by senior leadership

Education and experience

• Minimum Experience: 1–2 years of experience in purchasing, procurement operations, shared services, or a related customer-service environment, including:

• Collaborating with cross-functional international stakeholders across the company

• Collaborating with people from a variety of diverse backgrounds and cultures

• Collaborating with multiple internal teams

• Demonstrating excellent written and verbal communication

• Demonstrating organizational, time management, and multi-tasking skills

• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams, etc.)

Shift timings

• Candidates should be willing to work from office (3 days a week) and flexible in working multiple shifts to support other offices of Wolters Kluwer, shift timings mentioned below

• 3:00 PM IST to 12:00 AM IST

• 6:00 PM IST to 3:00 AM IST