Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Advanced Embedded System Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting.
- Assist junior team members by providing guidance and sharing expertise to foster professional growth.
- Continuously monitor system performance and proactively identify potential issues before they impact business operations.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Advanced Embedded System Engineering.
- Strong analytical skills to diagnose and troubleshoot complex embedded system issues.
- Experience with debugging tools and techniques specific to embedded environments.
- Ability to interpret system logs and trace data to identify root causes of software malfunctions.
- Familiarity with real-time operating systems and embedded software architectures.
- Effective communication skills to convey technical information clearly to diverse stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Advanced Embedded System Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.