Senior Business Analyst

Senior Business Analyst

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Roles & Responsibilities:
● Take ownership of field revenue streams, plan for their success, support them with
KPIreporting, performance management and guide them to hit organization goals
● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning
teams to improve customer experience & drive revenue growth.
● Provide the management team with actionable insights consistently by processing data
&analysing them after removing outliers & inconsistencies.
● Operate autonomously within the team, driving informed decisions with
accountability;contributing effectively to the team's overall goals
● Create, maintain, and present documentation, including: SOPs, rules of engagement, and
process workflows to ensure adherence to internal policies
● Proactively define and execute projects spanning systems, data management, and business
process automation to improve operational efficiency, reduce errors, and minimize wasted
cycles
● Manage global stakeholder communication across multiple lines of business/time zones by
establishing clear communication channels.
● Encourage stakeholders to think big in developing or redesigning processes and systems
that can create transformational business impact

Qualifications

● 3+ years of relevant work experience
● Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data
transformation and processing
● MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant
work experience
● Strong data background with skills to effectively collect, analyze, interpret, and leverage
data to drive decision-making
● Track record of developing and managing complex data projects with multiple stakeholders
successfully
● Ability to work on data and make key choices based on the business context
● Work experience in the Software and SaaS industries is a plus
● Passion for technology and for pushing new concepts, products, and services
● Strong bias toward collaboration and ability to work effectively in a cross-functional
&dispersed team
● Positive attitude, self-starter, and high emotional intelligence (EQ)
● Excellent interpersonal skills and ability to drive consensus with internal and external
stakeholders
● Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc.

●Experience in Sales Operations/Revenue Operations, with exposure to sales planning, forecasting, pipeline analytics, territory management, and CRM platforms (Salesforce preferred).

●Strong understanding of key sales metrics (ARR, bookings, pipeline, win rates, conversion, etc.) and experience supporting sales leadership through data-driven insights

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Experience Level

Senior Level