Mainframe Batch Support Analyst

Mainframe Batch Support Analyst

• Experience supporting IBM z/OS mainframe environments. • Hands-on experience with JCL, REXX, COBOL, CICS, and DB2. • Experience troubleshooting batch processing and job scheduling issues. • Strong analytical and problem-solving skills. • Ability to work effectively in a fast-paced operational support environment. • Excellent verbal and written communication skills. • Experience with COBOL, JCL, Assembler, EasyTrieve. • Experience utilizing ESP workload automation and scheduling tools. • Familiarity with data refresh procedures within testing and non-production environments. • Experience creating KPI dashboards, metrics, and operational reporting. • Knowledge of incident, problem, and change management processes. • Experience supporting large-scale enterprise mainframe environments. • Exposure to automation and process improvement initiatives. • Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage. • Monitor, analyze, and resolve batch job failures and performance issues. • Execute and support data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch processes. • Perform root cause analysis and implement corrective actions for recurring issues. • Monitor workload automation and scheduling activities using ESP. • Support software migration and deployment activities using ChangeMan. • Generate and analyze KPI and operational reporting metrics. • Create and maintain technical documentation, operational procedures, and knowledge articles. • Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity. • Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.