Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your day revolves around serving as the primary liaison between clients and the application or system in use. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves identifying client issues with precision and crafting well-informed solutions that ensure the smooth operation of critical systems. This position requires a proactive approach to problem-solving and a commitment to sustaining the reliability and performance of the applications under your care.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and user experience.
- Document and share knowledge to support continuous improvement within the team.
- Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
- Strong troubleshooting skills related to virtual application and desktop environments.
- Experience in managing and maintaining virtual infrastructure to ensure optimal system availability.
- Ability to analyze system logs and performance metrics to identify and resolve issues.
- Familiarity with user access management and security protocols within virtual environments.
- Effective communication skills to interact with clients and technical teams for issue resolution.

Additional Information:
- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our KDC1A - SEZ location.
- A 15 years full time education is required.