Process Manager-BPM-HO & SUPPORT-Business Process Management Group
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Process Manager-BPM-HO & SUPPORT-Business Process Management Group
Role : RCU Process Manager
Grade : M4/M5
Location: Pune, MH
Job Description
- Process Support Visits to Branches for Process Adherence
- Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes
- Conducting SPARC – Sales Audits of Sales Teams
- Pre and Post Account opening sampling of data for RCU
- Manage Team & Agencies to drive field level Initiatives, activities & Investigations
- Follow ups on the Unusual Events to ensure timely closure
- Support for counterfeit note reporting to authorities
- Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures.
- Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes.
- Liaison with legal & other govt. enforcement agencies
The measurable will be –
- Branch Audit Ratings
- Effectiveness of control in the branches in terms of tracking control items
- Critical findings in the vigilance visits
- Number of Unusual Events coming out of the branches and their closures
Number of STRs coming out of th
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