Senior Program Manager, RBS : Cost to Serve

Senior Program Manager, RBS : Cost to Serve

Description

Amazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.

Cost to Serve (CtS) is a specialized organization within RBS focused on improving Amazon's per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse-related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high-impact cost categories, contributing directly to improved Free Cash Flow and scalable business growth.

Are you passionate about building AI-powered cost intelligence solutions at scale? Amazon's RBS CtS organization is looking for an experienced Senior Program Manager to lead our charter for identification of emerging cost trends, which serves as the first step in the journey of Defect Identification and contributes to the organization’s defect elimination work. This role serves as the primary business POC, engaging with RBS, Retail category, FBA and Finance teams in managing two projects (i) Project Strata, a layered analytical product built on a "peel the layers" philosophy that gives RBS and Stores leadership a unified, one-stop view of how Cost to Serve is trending — decomposing headline P&L costs into granular operational drivers and identifying cost opportunities through benchmarking between different time periods, MPs, channels and business lines. (ii) Defining and setting up P0 output and input metrics for RBS's UDE program. This role also serves as the primary POC to our tech partners in building and scaling above two projects and guides a team of Business Analysts who co-develop and validate the MLP and scaled product's outputs.

This leader will define requirements, own the working backward plan and oversee the daily mechanisms that connect business expertise to technical development. The ideal candidate is equally comfortable managing technical product delivery and presenting program health to Director-level leadership, with the judgment to navigate ambiguity in a fast-moving, high-visibility space.

Why You’ll Love This Role

• High Impact at Scale: You'll lead identification of emerging cost trends and drive investment by the Org in right cost areas.
• Build with Tech: Serve as the key business voice shaping an AI-powered platform from the ground up, defining what good looks like and ensuring the tool meets the bar for downstream adoption.
• Leadership Visibility: Own updates to senior leaders on key organizational priorities, with direct influence on how the organization invests in automation long-term.

Key job responsibilities
• Business/Tech Partnership & Requirements Definition: Serve as the primary business counterpart to the analytics and tech teams.
• Working Backward Planning: Own the milestone delivery plan for above two projects. Identify risks early, adjust plans proactively, and maintain credible path-to-green narratives for leadership.
• BA Team Oversight: Manage the Business Analysts who develop MLP of the products. Iteratively capture feedbacks from Stores leaders and ensure the feedback mechanism runs smoothly, quality standards are maintained, and BAs are effectively translating domain expertise into product development.
• Quality & Trade-off Decisions: Hold a high bar on output quality. When design or quality blockers arise, make trade-off decisions that balance speed, accuracy, and adoption — escalating to senior leaders for significant calls.

Basic Qualifications

- 5+ years of program or project management experience
- 5+ years of managing stakeholders in cross-functional project experience
- Experience working cross functionally with tech and non-tech teams
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred Qualifications

- 2+ years of leading large complex programs experience
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

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