Senior Manager - FM

Job Description: Manager – FM

Location: Mumbai

Reporting To: Head – Engineering / Project Head

Purpose of the Role: To oversee the planning, installation, testing, commissioning, maintenance, modernization, and lifecycle management of elevators and vertical transportation systems across residential, commercial, and mixed-use developments, ensuring safety, quality, operational efficiency, and customer satisfaction.

Key Responsibilities

Project Planning & Execution

• Manage end-to-end execution of elevator and vertical transportation systems across assigned projects.
• Review technical specifications, drawings, layouts, and design submissions from elevator consultants and OEMs.
• Ensure timely installation, testing, commissioning, and handover of elevators as per project schedules.
• Coordinate with site construction, MEP, façade, and finishing teams for smooth execution.

Vendor & Contractor Management

• Liaise with elevator manufacturers, contractors, consultants, and statutory authorities.
• Monitor contractor performance against quality, safety, timeline, and cost parameters.
• Conduct periodic reviews and ensure adherence to contractual commitments.

Quality & Safety

• Ensure compliance with all applicable safety standards, regulatory requirements, and company guidelines.
• Conduct inspections, snagging, de-snagging, and readiness checks before project handover.
• Drive quality improvements and ensure defect-free handover of elevators to Operations/FM teams.

Maintenance & Operations

• Monitor preventive and breakdown maintenance activities.
• Review uptime, downtime, breakdown reports, and maintenance KPIs.
• Ensure prompt closure of customer and operational complaints related to elevators.

Statutory Compliance

• Coordinate with relevant authorities for inspections, approvals, certifications, and permits.
• Ensure statutory compliance and timely renewal of licenses and certifications.

Customer & Stakeholder Management

• Work closely with Project, Design, Procurement, Sales, CRM, and Facility Management teams.
• Support customer handovers and address technical concerns related to vertical transportation systems.
• Participate in project review meetings and provide regular progress updates.

Cost & Budget Control

• Monitor budgets, installation costs, maintenance expenditures, and vendor payments.
• Identify value engineering and cost optimization opportunities without compromising quality and safety.

Desired Candidate Profile

Education

• B.E./B.Tech in Electrical, Electronics, Mechanical, Instrumentation, or related discipline.
• MBA/PGDM in Project Management preferred.

Experience

• 12–18 years of experience in Vertical Transportation, Elevators, Lift Engineering, or MEP Projects.
• Experience in residential, commercial, mixed-use, hospitality, or infrastructure projects.
• Exposure to installation, commissioning, maintenance, modernization, and project management of elevators.
• Experience working with reputed elevator OEMs such as Otis, Schindler, KONE, Thyssenkrupp, Johnson, Omega, Mitsubishi, Hitachi, etc.

Technical Skills

• Elevator systems and technologies
• Installation & commissioning
• Maintenance & troubleshooting
• Vendor management
• Project management
• Quality assurance
• Statutory compliance
• Cost and budget management

Behavioral Competencies

• Strong stakeholder management
• Problem-solving and analytical skills
• Planning and execution excellence
• Attention to detail
• Customer-centric approach
• Team management and leadership