Industry Consulting Manager

Key Responsibilities

Backlog & Delivery Management

• Partner closely with Product Owners to manage and prioritize squad backlogs.
• Ensure user stories meet Definition of Ready (DoR) standards before development.
• Facilitate story grooming, estimation, and planning sessions.
• Support sprint planning and sprint goal definition.
• Track dependencies, risks, and impediments impacting delivery.

Business Analysis Leadership

• Lead analysis activities across Business Lending and nCino journeys.
• Create, refine, and review high-quality user stories and acceptance criteria.
• Perform comprehensive impact assessments for proposed changes.
• Ensure requirements are fully documented, maintained, and approved in JIRA and Confluence.
• Mentor and guide Business Analysts within the squad.
• Drive consistency in BA artefacts, documentation standards, and best practices.

Stakeholder Management & Workshops

• Facilitate workshops with business users, SMEs, technology teams, and senior stakeholders.
• Elicit requirements and align stakeholders on business objectives and value outcomes.
• Manage stakeholder expectations and provide clear communication throughout delivery.
• Document decisions, actions, and follow-up activities.

Testing & Quality Assurance

• Lead Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) activities.
• Coordinate test planning, execution, defect management, and resolution.
• Support creation of business scenarios, test cases, and readiness criteria.
• Ensure delivered solutions meet business requirements and quality expectations.

Agile Delivery Support

• Support Agile ceremonies including stand-ups, refinement sessions, reviews, retrospectives, and sprint planning.
• Remove blockers and drive resolution of delivery challenges.
• Foster a culture of collaboration, transparency, and continuous improvement.

Production Support & Hypercare

• Assist production support teams in triaging and analyzing production issues.
• Provide functional clarification on business processes, requirements, and expected system behaviours.
• Support root cause analysis and issue resolution activities.

Domain Expertise

• Strong experience in Lending domain
• Exposure to Mortgage domain (preferred)
• Understanding of loan lifecycle: Origination, Underwriting, Servicing