Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft Azure Windows Virtual Desktop
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description (JD) – Azure Virtual Desktop (AVD) Engineer / Administrator with Nerdio Manager
Job Level: 9
Job Summary
We are seeking an experienced Azure Virtual Desktop (AVD) Engineer with strong expertise in Nerdio Manager for Enterprise (NME) to design, deploy, manage, and optimize virtual desktop environments in Microsoft Azure. The ideal candidate will have hands-on experience with AVD infrastructure, Azure administration, automation, security, monitoring, and cost optimization using Nerdio.
Key Responsibilities
Azure Virtual Desktop Administration
Design, deploy, configure, and manage Azure Virtual Desktop environments.
Create and manage host pools, application groups, workspaces, and session hosts.
Perform image management and golden image creation for AVD environments.
Troubleshoot user connectivity, performance, and application-related issues.
Manage FSLogix profiles and profile containers.
Nerdio Manager Administration
Deploy and configure Nerdio Manager for Enterprise (NME).
Configure autoscaling policies to optimize Azure infrastructure costs.
Automate provisioning, image updates, host deployment, and maintenance schedules.
Monitor AVD resources through Nerdio dashboards and reporting tools.
Manage RBAC and delegated administration through Nerdio.
Azure Infrastructure Management
Manage Azure networking components including VNets, NSGs, Load Balancers, VPNs, and Private Endpoints.
Administer Azure Active Directory / Microsoft Entra ID integration.
Configure Azure Storage Accounts, Azure Files, and Azure Key Vault.
Implement high availability and disaster recovery solutions.
Security & Compliance
Implement Conditional Access and MFA policies.
Manage endpoint security, Microsoft Defender, and compliance standards.
Perform patching, vulnerability remediation, and security audits.
Ensure adherence to organizational and regulatory security requirements.
Automation & Monitoring
Monitor environment health using Azure Monitor, Log Analytics, and Nerdio reporting.
Create operational documentation, SOPs, and architecture diagrams.
Required Skills
Technical Skills
Strong experience with Azure Virtual Desktop (AVD).
Hands-on experience with Nerdio Manager for Enterprise (NME).
Microsoft Azure Administration.
FSLogix profile management.
Azure Networking and Security.
Microsoft Entra ID (Azure AD).
PowerShell scripting and automation.
Azure Monitor and Log Analytics.
Experience
4–10+ years of IT infrastructure experience.
3–7+ years of hands-on Azure Virtual Desktop administration.
Experience implementing and supporting Nerdio Manager in production environments.
Key Deliverables
AVD deployment and optimization.
Nerdio-based automation and cost management.
Secure and scalable virtual desktop environment.
Monitoring, troubleshooting, and operational support.
Documentation and knowledge transfer.
Keywords: Azure Virtual Desktop, AVD, Nerdio Manager, FSLogix, Azure Administration, PowerShell, Microsoft Entra ID, Azure Networking.