Workspace Experience and Operations Lead

Workspace Experience and Operations Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).

  Drive a service excellence culture within the delivery and operational management teams.

  Create an environment within the team that drives continuous improvement and innovation.

  Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)

  Work in conjunction with the Country Head of IFM Operations to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.

  Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.

  Ensure all contractual and ad-hoc reports are delivered on time

  Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL

  Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with the Account’s Engineering and JLL’s EOS team to ensure that schedules are compliant as per the above.

  Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget

  Ensure participation in any planned or unplanned power shutdowns & ISTs and support the engineering team as required

  Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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