Specialist - System Management

Specialist - System Management

KARAT

Key Responsibilities

The role involves a range of crossfunctional and technical responsibilities hence a good working knowledge of IT concepts to effectively contribute to the environment and release management activities

To understand the release cycles within GPE and aligned testing associated with it

Release deployment on various environments

Automation initiatives implementation required for the stable functioning of the environments like healthchecks monitoring

Triage and escalate High priority Incidents to get focused resolutions

Reduce overall downtime for endtoend testing by identifying opportunities in environment upgrades

Communicate with regionalcountry project teams technical leads and Asset teams

Drive root cause analysis with involved teams

Analyze issues monthly and run continuous improvement cycles for incidents

Raise engagement with partner application other teams to facilitate the issue resolution

Engage and drive resolution where necessary aiding support to SMEs from application teams to facilitate resolution

Report updates for ongoing issues to stakeholders including exec level management Communicate technical information clearly simply and concisely

Infrastructure Management activities which comprise of critical vulnerability fixing OSDBMQ patching certificate renewals etc

Key skills Required

Good understanding of environment management with hands on experience of managing large size projects

Must have strong UNIX and shell scripting experience

Strong Unix Shell Script with SQL along with DevOps CICD tools Infra Domain

Experience of DevOps tools like Jenkins GITHUB etc

Experience of deployment change pipelines like CI CD

Good understanding of the Payment schemes and e2e flows for US scheme payments

Strong communication skills verbal written and presentation of complex information and data

Stakeholder Management skills

Shift requirement

It will be a support role so we will need the candidate to be able to work in shifts Morning Evening

Weekend support would be on ROTA basis

If you have any queries or need further details please let me know