DCEO Principal Engineer, Infrastructure Operations

DCEO Principal Engineer, Infrastructure Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Amazon Data Centre Engineering Operation ( DCEO ) team is seeking a strong subject matter expert in electrical/mechanical/control and firefighting system as a Principal Engineer in India Infra operation team. Responsibilities of the Principal Engineer for India region are to deploy solutions for complex build and operations related issues for the DCEO domain. Job description contains a comprehensive job requirement for the Principal Engineer, Data Centre Engineering Operations. The additional responsibilities are: 1/Support the process definition and policies, supply procedures for emergency and other standard requirements, and communicate the contexts in which the rules, processes, and polices are applied. 2/Inspect and validate the requirements and deliverables that describe the build and service (s). 3/Give input to design and construction during the building phase, as well as feedback from operations. 4/Provide input into and execute user documentation and training material. 5/Test the new build (s) or service (s) under the process, including post-test script review (user acceptance testing), by using and evaluating it for accuracy and usability. 6/Get or provide approval for deviations or changes to rules, processes, and policies. 7/Function as the escalation point for all operations-related issues. 8/Review Ops metrics and establish procedures and a path to green for keeping them on track. 9/Help troubleshoot facility and rack-level events within internal Service Level Agreements (SLA). 10/Help the regular operations team with technical review and support in COE preparation in faulty scenarios. 11/Support in the rectification of major technical changes by liaising with Design & Field Engineering. 12/Support new product implementation by attending game days and providing training cluster wide. 13/Assist in projects for continuous improvement and operational excellence. 14/Own cluster-wide availability goals like MOT, LLT, and LSE drill compliance. 15/Represent India in global level forums.

Key job responsibilities
1/ Own as the site SME and POC, plan, review, evaluate, operate, maintain, improve and manage mission-critical facilities including vendor management, day to day hands-on work and supervision relating to decrease/increase of rack capacity, onsite on-going or future construction works, planned maintenance works and urgent or emergency changes along with the AWS Infrastructure Priorities.

2/ Participate in and be responsible for future Capacity, Availability and other projects of assigned sites, review, evaluate, and give feedback on designs from Operations view point to mitigate Safety, Security and Availability risks beforehand.

3/ Prepare and implement countermeasure for natural disasters, emergency response to high priority/critical incidents including creating EOPs, training staffs and preparing appropriate tools. Respond to high severity events and large scale event as the owner of the operations. Understand SOO and EOPs, troubleshoot, mitigate, and resolve issues, write and update senior leaders through regular and timely report, conclude issue with complete root cause analysis.

4/ Review, evaluate and proactively identify SPOF risks or vulnerability in data centre (electrical, mechanical, control) designs, test and commissioning program, construction and operations processes, and consider, plan, coordinate, propose, negotiate, persuade, grant approval from stakeholders for the issue remediation and/or mitigation plan and deliver results.
5/ Build sustainable and scalable mechanism to collect, review and report regular metrics and KPI of the team, plan, propose, and drive kaizen based on the metrics and KPI results.

6/ Understand and develop team structure, create and document headcount requirements, help drive interview, and hire bar raising candidates, build strong team through delegation, development, training, directing, coaching, empowering and motivating builders.

A day in the life
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience carrying new design concepts through exploration, development, and into deployment or mass production
- Experience in MS Excel, Word, and Windows Operating Systems
- Experience with power management and power monitoring systems

Preferred Qualifications

- 5+ years of project management in data centers or comparable critical infrastructure experience
- Knowledge of critical data center equipment
- Knowledge of engineering documentation, electrical diagrams and standard operating procedures
- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA
- Experience in project management in data centers or comparable critical infrastructure
- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
- Experience reading and interpreting construction specifications and drawings for all domains

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level