Application Support and Maintenance - Healthcare Provider (Clinical Core - Acute EHR)
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Application Support and Maintenance - Healthcare Provider (Clinical Core - Acute EHR)
- Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
- Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
- Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
- Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
- Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
- Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
- Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
- Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
- Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
- Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
- Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
- Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
- Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.
Experience Level
Senior LevelJob role
Job requirements
About company
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