Helpdesk Executive

Helpdesk Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role : Helpdesk Executive

Location: Gurugram - Client site - Premium Office Space

Shift: 24*7 Rotational Shift

Strong communication skills - to be articulate, precise and respectful in written and verbal communication.

Work on client's automated tool (Service Now) & over telephone calls

Record all feedback, track service orders, PPMs etc on excel trackers

Work as part of a group of specialized teams to ensure handling of feedback/complaints/requests tickets

Assign and track tickets to timely closure

Round the clock operation

Previous experience on Helpdesk, a plus

Ability to deliver on measurable performance metrics- SLAs/KPI’s

Ad-hoc tasks :

Staff Locker Inventory

Parking requests – Temp / Permanent including issuance of RFID stickers

Maintain inventory

Business Card Processing

Stationery issuance

Additional responsibilities as needed will be introduced

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.