Customer Support Officer

Customer Support Officer

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary:

The Customer Support Officer will play a crucial role in delivering exceptional service to our clients in the insurance sector. The ideal candidate will possess strong communication skills, both written and spoken, and have a solid understanding of insurance products and services. This position requires a proactive approach to problem-solving and a commitment to ensuring customer satisfaction.

Responsibilities:

• Provide high-quality customer support through various channels, including phone, email, and chat.
• Assist customers with inquiries related to insurance products, policy details, and claims processes.
• Communicate effectively with clients to understand their needs and provide appropriate solutions.
• Document customer interactions and maintain accurate records in the company’s database.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Stay updated on industry trends and changes in insurance regulations to provide informed support.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute to the development of customer support processes and best practices.

Mandatory Skills:

• Strong knowledge of insurance products and services.
• Excellent written and verbal communication skills.
• Ability to convey complex information in a clear and concise manner.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience in a customer support role within the insurance industry.
• Familiarity with CRM systems and customer support platforms.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong interpersonal skills and a customer-centric mindset.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to work collaboratively in a team environment.

If you are passionate about providing excellent customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Officer.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.