Associate Manager

Associate Manager

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking an Associate Manager, Data Reconciliation Center (Data Revision) to join our team at Yeshwantpur in Bengaluru, Karnataka.

Work Schedule

40hrs a week (Monday to Friday) in a rotational shift

Job Responsibilities

The Associate Manager, Data Reconciliation Center (Data Revision), is responsible for the day-to-day management and supervision of a Data Revision team to ensure the timely delivery and completion of revisions in alignment with globally defined processes, standards, and service models.

The role focuses on successful implementation of the global data transmission strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction.

The position operates within a global framework established by leadership outside India, and partners with internal stakeholders to support delivery of services in accordance with established service levels and quality standards.

People Responsibilities:

• Supervise the day-to-day operations of the team members including but not limited to:
• Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed-upon service levels.
• Manage the workload balance within their team and participate in resource management across all global teams.
• Ensure the consistent implementation, use, and review of SOPs.
• Coordinate and monitor progress to ensure achievement of Data Management objectives.
• Implement, monitor, and report performance metrics and take corrective action when appropriate.
• Initiate educational sessions with team members and others as needed.
• Ensure consistency and implementation of global processes and procedures.
• Conduct timely performance review and monthly meetings to provide feedback to employees.
• Manage delivery KPIs and implementation and execution of initiatives defined by senior leadership.
• Coach and mentor team members for implementation of Individual Development Plans.
• Establish cross-functional mechanisms to increase communication, accountability, and understanding of deliverables globally/locally

Minimum Qualifications

Bachelor’s degree in life science

Preferred Qualifications

• 7 - 10 years of experience in operations, customer service, or a clinical/laboratory environment
• 3 - 5 years of experience in people management.

Additional Job Standards:

• Manage the overall workload distribution of their team members.
• Manage day-to-day project-related activities with team members.
• Liaise with Global Stakeholders and Sponsor Specific Data Managers for on time delivery.
• Accountable for implementation, monitoring and reporting of performance metrics and for taking corrective action when appropriate.
• Accountable for the overall review of the clinical data specifications to ensure feasibility, making appropriate recommendations and advice to the stakeholders/customer and Labcorp personnel, including assigned Account Executive(s) (if applicable).
• Ensure the seamless integration of the global clinical data management services (if applicable). Support a culture of continuous improvement, quality and productivity.
• Monitor, track, manage and ensure resolution of all complaints, issues and concerns for assigned customers/stakeholders.
• Ensure all customer/stakeholders' expectations are documented and acted upon when appropriate.
• Assist in communicating, measuring, and documenting adherence to standards for performance as set by the senior management

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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Experience Level

Mid Level