Kotak Mahindra Bank Limited

811-CEC Team Leader-Inbound_Digital Banking Kotak 811_0109_1461_1042744

Kotak Mahindra Bank Limited
Thane
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

811-CEC Team Leader-Inbound_Digital Banking Kotak 811_0109_1461_1042744

The 811‑CEC Team Leader – Inbound will oversee a high‑performing team of 20 agents within Kotak Mahindra Bank's Digital Banking Kotak 811 Contact Centre. You will be responsible for driving service quality, maintaining performance trackers, handling escalated customer queries, and collaborating with cross‑functional teams to continuously improve the inbound digital banking experience.

Job role

Work location
Work locationThane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Thane, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice / Chat
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

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