Delivery Lead Manager

Delivery Lead Manager

Skill required: Talent Development - Learning Operations
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Learning Admin Lead is responsible for overseeing and leading day to day learning administration operations. This role ensures efficient delivery of learning services adherence to SLAs quality assurance and effective people coordination. • The role acts as a key point of contact between learners stakeholders vendors and the learning delivery team while driving operational excellence and continuous improvement in learning processes. • Stakeholder communication and issue resolution capability • Knowledge of APAC compliance workplace learning standards and data privacy norms • Ability to manage multiple priorities in a fast paced environment
What are we looking for? • Bachelors degree in any discipline • Certifications in HR Learning and Development or Operations are an added advantage • Shift Timings • Must be flexible with respect to shift timings
Roles and Responsibilities: • Lead and manage a team of Learning Admin Associates and Analysts • Oversee end to end learning administration activities including scheduling enrollment tracking and reporting • Ensure SLA quality and compliance adherence across learning operations • Act as escalation point for learner and stakeholder issues • Coordinate with Learning Partners HR vendors and facilitators for seamless learning delivery • Review and validate learning data dashboards and operational reports • Drive process standardization documentation and continuous improvement initiatives • Support audits compliance checks and data privacy requirements relevant to APAC • Lead client and stakeholder interactions • Strong understanding of Learning and Development operations and shared services delivery • Hands on experience with Learning Management Systems LMS and learning tools • Advanced proficiency in MS Excel reports trackers dashboards • People management and task allocation skills