Operation Executive

Company: Leena Classes

Department: Operations

Position: Operations Executive

About the RoleWe are looking for a responsible, organised, and proactive Operations Executive to manage day-to-day backend operations, handle customer queries, coordinate regular online classes, and ensure smooth functioning of operational activities.

The candidate should have good communication skills, computer knowledge, problem-solving abilities, and the flexibility to adapt to new processes and responsibilities.

Key Responsibilities1. Customer Support & Query Management

• Handle customer queries through calls, WhatsApp, and other communication channels.
• Resolve customer complaints and provide timely assistance.
• Coordinate with the concerned teams to resolve customer-related issues.
• Maintain proper records of customer interactions and follow-ups.

2. Class Coordination & Management

• Coordinate and ensure the smooth conduct of regular online classes.
• Manage class schedules, student coordination, and class-related queries.
• Ensure class links and recordings are shared with customers on time.
• Coordinate with teachers and internal teams regarding class requirements.

3. Backend Operations

• Handle daily backend operational activities and administrative tasks.
• Maintain Excel sheets, reports, trackers, and customer records.
• Monitor pending tasks and ensure timely completion.
• Coordinate with different departments for smooth workflow management.

4. Problem-Solving & Process Management

• Identify and resolve daily operational issues.
• Handle unexpected situations and customer-related challenges.
• Adapt to new company processes, tools, and software.
• Suggest improvements to make operations more efficient.
• Ensure all assigned responsibilities are completed within deadlines.

5. Software & Technical Skills

• Basic to good knowledge of MS Excel, Word, Google Sheets, and Google Drive.
• Comfortable working with CRM software and other online platforms.
• Good email and professional communication skills.
• Knowledge of Canva, video editing, or social media management will be an added advantage.
• Required SkillsExcellent verbal and written communication.
• Strong problem-solving and decision-making abilities.
• Multitasking and time-management skills.
• Good computer and technical knowledge.
• Ability to work independently and coordinate with teams.
• Adaptability and willingness to learn new processes.
• Responsible, organised, and detail-oriented approach.
• Candidate ExpectationsTake ownership of assigned operational responsibilities.
• Maintain accuracy in reports and records.
• Ensure customer queries and operational issues are resolved on time.
• Follow company processes and instructions.
• Maintain professional communication with customers and team members.

Preferred Candidate: Someone who is proactive, technically comfortable, organised, and capable of handling multiple operational responsibilities efficiently.