Retail Sales Executive

For our unique premium dairy retail store that offers customers a transparent, live dairy-making experience. Customers will be able to witness the entire process of transforming milk into dairy products.

We are looking for an energetic and responsible Retail Sales Manager who can oversee daily operations, ensure exceptional customer service, and maintain the highest standards of hygiene and quality.

Key ResponsibilitiesStore OperationsManage day-to-day store activities and ensure smooth functioning.

Open and close the store according to SOPs.

Supervise live ghee-making demonstrations and ensure process compliance.

Maintain cleanliness, hygiene, and food safety standards.

Staff ManagementSupervise sales staff and production helpers.

Prepare duty rosters and manage attendance.

Train staff on customer service, hygiene, and product knowledge.

Ensure discipline and productivity.

Inventory & Stock ControlMonitor inventory of milk, butter, packaging material, and finished products.

Coordinate procurement and stock replenishment.

Minimize wastage and pilferage.

Maintain accurate stock records.

Sales & Customer ServiceDeliver an outstanding customer experience.

Explain product quality, freshness, and the live production concept.

Handle customer complaints professionally.

Achieve sales targets and upselling goals.

Cash & BillingManage POS billing, cash handling, and daily reconciliation.

Prepare daily sales and expense reports.

Quality AssuranceEnsure all products meet company quality standards.

Monitor shelf life and product freshness.

Maintain records of production and quality checks.

ReportingSubmit daily reports on sales, stock, staff attendance, and customer feedback.

Coordinate with the owner for operational improvements.

Required Skills and QualificationsGraduate in any discipline (Hospitality/Food/Dairy background preferred).

Min 2 years of experience in retail store management, preferably in food, dairy, FMCG, or premium retail.

Strong leadership and communication skills.

Good knowledge of inventory management and billing software.

Understanding of hygiene and food safety standards.

Customer-focused and sales-oriented mindset.