Senior Customer Care Coordinator

Arrow Powertech Private Limited
Sola, Ahmedabad Region
₹18,000 - ₹25,000 monthly

Fixed

₹18,000 - ₹25,000

Earning Potential

₹25,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

7 applicants

7 applicants

Benefits include: Annual Bonus, Health Insurance

Benefits include: Annual Bonus, Health Insurance

Job Description

Arrow Powertech Pvt. Ltd. -- Customer Care Coordinator · Ahmedabad · Reports to Program Manager

The CC Coordinator is the single point of contact between customers, partners and field engineers for every UPS complaint, from registration to closure within SLA.


  • Key responsibilities:-
  • Receive calls on helpline, emails and WhatsApp; register, allocate and track complaints
  • Plan engineers' daily schedule and follow up until calls are closed and reports received
  • Ensure call closure and keep customers and partners informed
  • Manage spares availability, reconciliation and daily inward / outward of spares
  • Prepare DCs and coordinate dispatch with Logistics
  • Send daily and month-end reports for complaints | Spares etc

Requirements:

  • Graduate in any field
  • 2–3 years in customer service or service coordination
  • Good Excel skills; fluent in English, Hindi and Gujarati


Job role

Work location
Work locationB/10, Parulnagar Society, Nr. Jain Derasar, Bhuyangdev Cross Road, Ahmedabad - 380061, Gujarat Sola, Ahmedabad Region
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsGood Communication Skills, Convincing skills, Call analysis, MS Excel, Call handling
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit20 - 35 years
Gender
GenderAny gender

About company

Name
NameArrow Powertech Private Limited
Address
AddressB/10, Parulnagar Society, Nr. Jain Derasar, Bhuyangdev Cross Road, Ahmedabad - 380061, Gujarat Sola, Ahmedabad Region
Job posted by Arrow Powertech Private Limited

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You can expect a minimum salary of 18,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 11 Nov 2026. For more details, download apna app and find Full Time jobs in Ahmedabad . Through apna, you can find jobs in 64 cities across India. Join NOW!