Team Leader - Operations

Team Leader – Data Entry & Process Management, We are looking for an experienced Team Leader to manage and supervise a Data Entry & Process Management team handling multiple international projects.

• Key Responsibilities - Manage and supervise a team handling data entry, data processing, data management, web research, and data mining projects.
• Monitor daily productivity, quality, accuracy, attendance, and task completion.
• Allocate work, set priorities, and ensure projects are completed within agreed timelines.
• Handle multiple international client processes and ensure smooth day-to-day operations.
• Communicate directly with international clients on a daily basis through email, calls, and online meetings.
• Understand client requirements and communicate instructions clearly to the team.
• Prepare and share daily/weekly productivity and process status reports.
• Identify process issues, resolve team-level challenges, and escalate critical matters when required.
• Conduct quality checks and ensure the team follows client-specific SOPs and guidelines.
• Train, guide, and support team members to improve productivity and accuracy.

• Required Experience & Skills - 2+ years of experience in Team Leader / Team Handling roles in BPO, KPO, data entry, or back-office operations.
• Strong hands-on experience with different types of Data Entry, Data Processing, Data Management, Web Research, and Data Mining projects.
• Experience handling international clients and projects.
• Excellent spoken and written English communication skills.
• Confident in handling daily client communication, including calls and online meetings.
• Strong client-handling and relationship-management skills.
• Good knowledge of MS Excel, Google Sheets, and other data-processing tools.
• Strong problem-solving, multitasking, and team-management abilities.
• Ability to work independently and take ownership of assigned projects.
• Experience in preparing productivity, quality, and operational reports.

Preferred CandidateCandidates with experience managing international BPO/KPO projects and regularly communicating with clients from the USA, UK, Australia, Canada, or Europe will be preferred.

Experience: 2+ Years

Position: Team Leader – Data Entry & Process Management

Employment Type: Full-Time