Business Manager

We are looking for a proactive *Business Operations Manager* to manage day-to-day operations across Customer Support, Cold Calling/Telecalling, Lead Management, Seller Onboarding, Events, and internal team coordination.

Key Responsibilities

* Oversee *Customer Support Executive(s)* and ensure customer/seller issues are resolved on time.

* Manage *Cold Calling/Telecalling Executive(s)*, including lead allocation, call activity, follow-ups, and CRM updates.

* Track leads, pending follow-ups, ageing leads, and ensure no important lead remains unattended.

* Coordinate seller/client onboarding and track pending requirements.

* Maintain task trackers and follow up with internal teams for timely completion.

* Identify delays, blockers, and unresolved operational issues and escalate when required.

* Coordinate exhibitions, expos, and events, including vendors, stall setup, printing, staffing, and lead capture.

* Ensure post-event leads are assigned and followed up.

* Coordinate marketing-related operational activities with designers, agencies, and vendors.

* Create SOPs, reports, trackers, and weekly management updates.

## Required Skills

* 3–6 years of experience in Business Operations, Customer Support, Sales Operations, Client Coordination, or similar roles.

* Experience managing a small team.

* Strong follow-up and execution skills.

* Good communication and problem-solving ability.

* Knowledge of Excel/Google Sheets and CRM tools.

* Experience in telecalling, customer support, or event coordination preferred.

* Gujarati, Hindi, and English preferred.