Sunbiz Solutions

Collection Team Leader

Sunbiz Solutions
Yeshwanthpur, Bengaluru/Bangalore Region
₹20,000 - ₹30,000 monthly

Fixed

₹20,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

1 applicants

1 applicants

Benefits include: PF, ESI (ESIC)

Benefits include: PF, ESI (ESIC)

Job Description

  • Target & Metric Management: Track daily, weekly, and monthly recovery goals, delinquency rates, resolution percentages, and Non-Performing Asset (NPA) reductions.
  • Team Supervision & Operations: Lead and oversee tele-collection agents or field collection representatives, manage shift allocations, and conduct daily floor huddles and briefings.
  • Coaching & Training: Provide one-on-one mentoring, call-listening evaluations, skill-enhancement feedback, and onboarding training for new collection executives.
  • Escalation & Dispute Resolution: Handle difficult customer escalations, negotiate complex payment plans or settlements, and resolve disputed debt accounts.
  • Assurance: Ensure all collection communications and field operations strictly adhere to legal frameworks (such as local consumer protection laws, privacy acts, and RBI/industry guidelines).
  • Reporting & Forecasting: Prepare daily and periodic recovery reports, analyze portfolio trends, and present performance metrics to senior leadership or collection managers.
  • Resource & Workload Planning: Distribute delinquent portfolios evenly among team members, monitor capacity, and prevent agent burnout


Job role

Work location
Work locationSGM Complex, 73, Circle, Kamla Nehru. Extension, Yeswanthpur, Bengaluru, Karnataka 560022 Yeshwanthpur, Bengaluru/Bangalore Region
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryDebt Collections / Recovery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
Education12th Pass
English level
English levelBasic English
Regional language
Regional languageFluent in speaking Kannada
Age limit
Age limit20 - 35 years
Gender
GenderAny gender

About company

Name
NameSunbiz Solutions
Address
AddressSGM Complex, 73, Circle, Kamla Nehru. Extension, Yeswanthpur, Bengaluru, Karnataka 560022 Yeshwanthpur, Bengaluru/Bangalore Region
Job posted by Sunbiz Solutions

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You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

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