Customer Relationship Manager

1. Customer Relationship Management

• Welcome customers and ensure a positive in-store experience.
• Build long-term relationships with new and existing customers.
• Maintain customer records, purchase history, and contact details.
• Follow up with customers after purchases to ensure satisfaction.
• Develop strategies to improve customer retention and loyalty.

2. Customer Support

• Address customer queries, complaints, and product-related concerns promptly.
• Coordinate with the sales and service teams to resolve customer issues.
• Ensure timely closure of customer complaints with proper follow-up.
• Maintain high customer satisfaction standards.

3. Sales & Business Development

• Support the sales team in achieving monthly sales targets.
• Inform customers about new arrivals, offers, discounts, and seasonal promotions.
• Promote premium riding gear and accessories based on customer requirements.
• Encourage repeat purchases and customer referrals.

4. CRM & Database Management

• Maintain and update customer information in the CRM system or Excel database.
• Generate customer follow-up lists for service reminders and promotional campaigns.
• Analyze customer purchase patterns and recommend engagement strategies.
• Prepare daily, weekly, and monthly CRM reports.

5. Customer Engagement

• Conduct follow-up calls/messages for product feedback and service reminders.
• Organize customer engagement activities, riding events, and promotional campaigns.
• Collect customer reviews and testimonials.
• Manage customer loyalty programs and membership benefits.

6. Coordination

• Work closely with Sales, Billing, Inventory, and Marketing teams.
• Coordinate with suppliers for warranty or replacement-related issues when required.
• Ensure smooth communication between customers and internal departments.