Futureol Private Limited

Customer Support Coordinator

Futureol Private Limited
Konanakunte, Bengaluru/Bangalore Region
₹19,000 - ₹30,000 monthly*

Fixed

₹19,000 - ₹25,000

Average Incentives*

₹5,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Fast HR reply

Fast HR reply

HR responded to 97% candidates in last 15 days

170 applicants

170 applicants

Benefits include: PF, Laptop, Health Insurance, ESI (ESIC)

Benefits include: PF, Laptop, Health Insurance, ESI (ESIC)

Job Description

  1. Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner.
  2. Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.
  3. Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
  4. Provide customers with accurate information regarding products, services, rentals, deliveries, and policies.
  5. Follow up with customers to ensure issues are resolved and maintain high customer satisfaction.
  6. Escalate complex issues to the team leader and track them.
  7. Coordinate order processing, renewals, and service requests.
  8. Prepare daily reports and update customer support activities.
  9. Meet customer satisfaction and response time targets.

Job role

Work location
Work locationClayWorks Shankaraa, Kanakapura Road, Munireddy Layout, Konanakunte, Bengaluru, Karnataka, India Konanakunte, Bengaluru/Bangalore Region
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Success
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
Skills
SkillsGood Communication Skills, B2B Sales, Customer support, Inside sales, B2C sales, Blended process, Domestic BPO, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Regional language
Regional languageFluent in speaking Kannada, Telugu, Tamil, Hindi
Degree/ Specialisation
Degree/ SpecialisationB.Com (Hons.) in Commerce, BBM in E-Commerce, PGDM in Customer Relationship Management, BBA in E-Commerce, MBA in Customer Relationship Management, B.Com in Commerce/ E-Commerce, BBA (Hons.) in Commerce/ E-Commerce, BBM (Hons.) in Commerce (Atleast one)
Age limit
Age limit20 - 27 years
Gender
GenderAny gender

About company

Name
NameFutureol Private Limited
Address
AddressClayWorks Shankaraa, Kanakapura Road, Munireddy Layout, Konanakunte, Bengaluru, Karnataka, India Konanakunte, Bengaluru/Bangalore Region
Job posted by Futureol Private Limited

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You can expect a minimum salary of 19,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

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