Customer Support Executive
Essencea Infoserv Pvt LtdFixed
₹11,000 - ₹14,000
Earning Potential
₹14,000
Fixed
₹11,000 - ₹14,000
Earning Potential
₹14,000
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
26 applicants
Benefits include: Overtime Pay, PF, ESI (ESIC)
Job Description
Key Responsibilities
- Handle inbound and outbound customer calls, chats, and emails professionally.
- Resolve customer concerns related to bookings, deliveries, payments, cancellations, and driver support.
- Track orders and provide timely updates to customers.
- Coordinate with operations and driver partners to ensure smooth order fulfillment.
- Escalate complex issues to the appropriate teams and ensure timely resolution.
- Maintain accurate records of customer interactions in the CRM system.
- Ensure high customer satisfaction by providing prompt and effective solutions.
- Meet daily productivity, quality, and service-level targets.
- Follow company policies and maintain data confidentiality.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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