Relationship Manager

Job Title: Relationship Manager

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Work Mode : Work from Office

Employee Value Proposition:●      Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

●      Employees get free lunch and snacks.

●      Monthly reward and recognition to outstanding performers.

●      Employees get promotions every 6 months based on performance.

●      Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary .

●      Accelerated career growth of employees and one can become UH in another 3 months time)

●      Regular team parties and Annual Day outing for all employees.

Qualification / Education and other Requirements:

●      Education- Any Undergraduate (BBA,B.Tech, B,A) etc.

●      Excellent verbal and written communication.

●      Good Interpersonal skills, numerical and analytical ability.

●      Decision making skills.

●      Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)

●      Proficient in MS-Office (Excel, Word).

●      Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

●      Comfortable with working 6 days a week and the week off will be on weekdays.

About the companyNoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility – Relationship Manager 

●      Act as relationship manager for the Paid customers of NoBroker.

●      Build sustainable relationships and trust with customer accounts through open and interactive communication.

●      Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.

●      Service customer in finding the right tenant / house as per the requirement of the customer.

●      Dial outbound and attend inbound calls of customers and leads.

●      Use internal tools and methods to provide the best possible service to the customer.

●      Negotiate with leads on behalf of customers.

●      Keep customers up-to-date on the progress of his account.

●      Follow communication procedures, guidelines and policies.

●      Go extra mile to provide excellent customer service

About Training- Training will be provided for initial few days for an employee to understand the end to end process.