Retail Sales Executive

Job Description – Retail Store Assistant (Pharmacy)

Job Title: Retail Store Assistant – Pharmacy

Department: Retail Pharmacy / Store Operations

Employment Type: Full-Time

Work Pattern: 24-Hour Pharmacy Operations

Shift Duration: 10 Hours per Shift

Reporting To: Store Manager

Job Summary:

We are looking for a responsible, customer-focused, and detail-oriented Retail Store Assistant to support the day-to-day operations of a 24-hour pharmacy. The role includes customer service, billing, inwarding and receiving stock, inventory management, product arrangement, expiry management,home-deliveries, and general store operations.

The employee will work on a rotating roster of 10-hour shifts, including day, evening/night shifts, Sundays, and public holidays as per operational requirements. Weekly offs will be provided on a rotational basis.

Key Responsibilities:

• Stock Inwarding & Receiving: Receive medicines, healthcare products, and other pharmacy/store supplies from authorized suppliers.
• Verify incoming stock against the purchase order, invoice, delivery challan, or other applicable documents.
• Check product name, quantity, batch number, expiry date, MRP, and physical condition of received products.
• Identify and report shortages, excess quantities, damaged products, wrong items, or discrepancies to the Store Manager.
• Ensure proper inward entry in the pharmacy software/system and generate or support GRN (Goods Receipt Note) as applicable.
• Ensure received products are appropriately labeled and transferred to the designated storage/shelf area.
• Follow required procedures for cold-chain or temperature-sensitive products and immediately escalate any temperature or storage concern.
• Ensure proper documentation and filing of inward-related records.
• Coordinate with suppliers and internal teams regarding stock discrepancies when required.

Inventory & Stock Management:

• Arrange products systematically according to category, product type, and designated storage locations.
• Follow FEFO (First Expiry, First Out) principles for stock rotation.
• Regularly check expiry dates and identify near-expiry, expired, damaged, or non-saleable products.
• Assist in physical stock counts, cycle counts, and periodic inventory audits.
• Monitor stock levels and report low-stock, excess-stock, or fast-moving items to the supervisor.
• Maintain accuracy of physical stock against system inventory.
• Assist with stock transfers, returns, replacements, and other inventory-related activities as authorized.
• Ensure medicines and other products are stored under the required conditions and in designated locations.

Customer Service & Sales Support:

• Greet and assist customers professionally.
• Help customers locate medicines, healthcare products, personal care products, and other store items.
• Operate the billing/POS system and process transactions accurately.
• Handle cash, card, UPI/digital payments, and other approved payment methods.
• Escalate prescription-related, clinical, or medical queries to the pharmacist on duty.
• Maintain professional and courteous communication with customers at all times.

Store Operations:

• Maintain shelves, counters, storage areas, and customer areas in a clean and organized condition.
• Ensure proper product display, shelf labeling, and merchandising.
• Support opening, closing, and shift-handover procedures as applicable.
• Ensure all pending activities, stock discrepancies, inward issues, customer matters, and operational concerns are properly communicated during shift handover.
• Report equipment, security, safety, maintenance, or operational issues promptly.
• Follow all pharmacy, company, safety, hygiene, and operational SOPs.

24-Hour Shift Responsibilities:

The pharmacy operates 24 hours a day, 7 days a week. The employee must be flexible and willing to work according to the assigned roster.

• Work 10-hour rotating shifts.
• Shifts may include day, evening, and night shifts.
• Work on Sundays and public holidays as per the roster.
• Weekly off will be provided on a rotational basis and may fall on any day of the week.
• Be prepared for rotation between day and night shifts based on operational requirements.
• Report on time and complete proper handover before leaving the shift.
• Ensure continuity of store operations during night and low-staff periods.

Qualifications & Experience:

• Minimum qualification: 10th/12th standard or equivalent.
• Previous experience in pharmacy retail, medical store, hospital pharmacy, supermarket, or retail operations is preferred.
• Experience in stock inwarding, inventory handling, billing, and POS operations will be an advantage.
• Basic computer knowledge.
• Good communication and customer-service skills.
• Ability to work in a fast-paced 24-hour retail environment.
• Willingness to work rotational day/night shifts, Sundays, and holidays.
• Key SkillsStock inwarding and receiving
• Inventory management
• GRN/system entry
• Batch and expiry-date checking
• FEFO stock rotation
• Billing/POS operations
• Customer service
• Cash handling
• Basic computer skills
• Attention to detail
• Documentation
• Teamwork and communication
• Shift flexibility

Key Performance Indicators:

Performance may be assessed based on:

• Accuracy of stock inwarding and GRN entries.
• Accuracy of quantity, batch, expiry, and MRP verification.
• Inventory accuracy and reduction of stock discrepancies.
• Proper expiry and FEFO management.
• Billing and transaction accuracy.
• Customer service and satisfaction.
• Timely completion of assigned store activities.
• Adherence to SOPs and pharmacy procedures.
• Attendance, punctuality, and roster compliance.
• Quality of shift handover and teamwork.

Important Note:

This is a non-clinical retail support position. The Retail Store Assistant must not provide medical advice, recommend prescription medicines, or perform duties requiring a pharmacist's professional qualification or authorization. All clinical, prescription, or medication-related queries must be referred to the pharmacist on duty.

The employee is required to work as per the 24-hour rotating roster, including 10-hour day/night shifts, Sundays, public holidays, and rotational weekly offs, subject to applicable company policies and labour laws.