Telesales Executive

Job Description – Telesales & Sales Coordination ExecutiveDepartment: Sales & Business Development

Employment Type: Full-Time

Role Type: Sales + Sales Coordination

Languages Required: Kannada, Hindi & English

Job SummaryWe are looking for an experienced, highly result-oriented Telesales & Sales Coordination Executive who can quickly understand our products and services, communicate confidently with prospective customers, and actively drive leads toward conversion.

This is not only a calling role. The person will be expected to take ownership of sales opportunities, maintain disciplined follow-ups, understand the current stage of each lead, and ensure that opportunities are actively progressed toward closure.

Along with telesales, the executive will be responsible for supporting key sales and business coordination activities, including lead-stage tracking, onboarding tracking, invoice follow-ups, marketing email coordination, social media campaign monitoring, and management reporting.

The ideal candidate should be proactive, target-driven, accountable, organized, and strongly focused on results rather than only completing assigned activities.

• Key Roles & Responsibilities1. Telesales & Sales ConversionHandle prospective customer calls professionally and confidently.
• Quickly understand the company's products, services, pricing, and sales process.
• Understand customer requirements and identify the appropriate service or solution.
• Explain services and their value clearly to prospective customers.
• Follow up consistently with interested and qualified leads.
• Handle basic customer questions and sales objections effectively.
• Identify serious opportunities and prioritize high-potential leads.
• Actively move customers from enquiry to discussion, follow-up, and conversion.
• Maintain continuous communication with prospective customers until a clear outcome is achieved.
• Work toward assigned sales, conversion, and revenue targets.
• Maintain a closure-focused approach rather than limiting responsibility to calling or lead generation.
• 2. Lead Stage & Pipeline MonitoringRegularly check the current stage of leads in the CRM/sales tracker.
• Ensure leads are placed in the correct sales stage.
• Identify leads where follow-up or action is overdue.
• Check whether the required next action has been recorded.
• Follow up internally with the concerned team member wherever a lead is not progressing.
• Identify hot, qualified, or conversion-ready leads requiring immediate attention.
• Highlight stuck or ageing opportunities to the concerned manager/team leader.
• Ensure important sales opportunities are not lost because of missed or delayed follow-ups.
• 3. Marketing Email & Lead NurturingReview the customer's current lead stage and prepare appropriate marketing/follow-up emails.
• Send relevant service information, reminders, follow-ups, or sales communication based on the customer's position in the sales journey.
• Coordinate marketing communication for leads requiring additional nurturing.
• Maintain appropriate follow-up records after marketing communication.
• 4. Morning Meeting TrackingTrack the required updates for daily morning sales meetings.
• Review important leads, follow-ups, demos, agreements, onboarding cases, and stuck opportunities.
• Ensure pending actions identified during meetings are properly recorded.
• Track whether committed actions are subsequently completed.
• Highlight unresolved items requiring management attention.
• 5. Onboarding TrackingTrack customers who have moved from sales closure to onboarding.
• Coordinate with the concerned team regarding pending onboarding information or documentation.
• Maintain visibility of the current onboarding status.
• Follow up on pending actions to prevent unnecessary onboarding delays.
• Escalate cases where onboarding is stuck or delayed.
• 6. Invoice Follow-UpTrack invoices requiring customer follow-up.
• Coordinate with customers and internal teams regarding pending invoices/payments.
• Maintain accurate follow-up status.
• Provide management with visibility of outstanding or delayed cases.
• Ensure invoice follow-ups are conducted professionally and consistently.
• 7. Social Media Campaign MonitoringMonitor ongoing social media campaigns from a business and lead-generation perspective.
• Track incoming enquiries/leads generated through campaigns.
• Coordinate with the sales/marketing team regarding campaign-generated opportunities.
• Highlight campaigns generating meaningful enquiries and campaigns requiring attention.
• Ensure campaign leads are appropriately captured and followed up.
• 8. Social Media Page & Post TrackingTrack whether planned social media posts are published on the required pages according to schedule.
• Maintain a basic record of posts completed, pending, or delayed.
• Coordinate with the concerned person/team regarding missing or pending posts.
• Ensure regularity and consistency of business social media activity.

Candidate ProfileWe are specifically looking for someone with strong telesales experience and demonstrated sales results.

The candidate should:

• Have previous experience in Telesales / Inside Sales / Customer Conversion / Business Development.
• Have a demonstrated ability to achieve sales and conversion targets.
• Be comfortable speaking with customers throughout the sales cycle.
• Understand a new product or service quickly.
• Be confident in explaining services and influencing customer interest through effective communication.
• Have strong follow-up discipline.
• Be comfortable working with targets and measurable KPIs.
• Be highly organized when managing multiple leads and follow-ups.
• Have an ownership-driven mindset and take responsibility for outcomes.
• Be proactive rather than waiting for repeated instructions.
• Be capable of identifying problems, following up with the relevant person, and pushing matters toward completion.

Required LanguagesThe candidate must be able to communicate effectively in:

Kannada – Required

Hindi – Required

English – Required

Strong verbal communication ability across all three languages is important because the role involves regular customer interaction and telesales.

• Key Skills & CompetenciesTelesales & Inside Sales
• Customer Communication
• Lead Conversion
• Sales Follow-up
• Objection Handling
• Negotiation
• CRM & Lead Management
• Pipeline Tracking
• Customer Relationship Management
• Sales Coordination
• Basic Marketing Coordination
• Written Email Communication
• Reporting & Follow-up Management
• Target Achievement
• Time Management

Performance Expectations / KPIsPerformance will be evaluated primarily on results and ownership, including:

• Sales target achievement
• Revenue/conversion achievement
• Lead-to-customer conversion
• Follow-up completion
• Qualified lead progression
• Number of opportunities successfully moved toward closure
• Lead-stage accuracy
• Response and follow-up discipline
• Pending/stuck lead identification
• Onboarding tracking and follow-up
• Invoice follow-up completion
• Marketing email execution
• Morning meeting action tracking
• Social media campaign/post monitoring accuracy

The Person We Are Looking ForWe need someone who thinks:

“This lead/opportunity has been assigned to me, so I will take ownership of it, follow it properly, coordinate wherever required, and make every reasonable effort to move it toward a successful outcome.”

The role is suitable for a sales-driven, energetic and accountable professional who enjoys customer interaction, understands targets, learns quickly, follows up aggressively but professionally, and takes responsibility for achieving measurable business results.