Visa Consultant And Services

JOB DESCRIPTION – VISA DEPARTMENT 

Company Name: S B INTERNATIONAL TOURS AND TRAVELS PVT LTD 

Department: Visa Processing Department 

Location: Bengaluru

Reports To: Operations Manager / Director 

Employment Type: Full-Time

1. Position Summary 

The Visa Executive is responsible for handling end-to-end visa processing for clients, ensuring accuracy, compliance with embassy regulations, and timely submission of applications. The role requires strong documentation skills, attention to detail, client coordination, and knowledge of international visa procedures. 

2. Key Responsibilities 

• Handle tourist, business, student, work, and dependent visa applications. 
• Guide clients regarding documentation requirements, eligibility criteria, and visa procedures. 
• Verify and scrutinize documents before submission to avoid rejections. 
• Coordinate with embassies, consulates, VFS centers, and immigration authorities. 
• Prepare and submit visa files within stipulated timelines (TAT). 
• Track application status and update clients regularly. 
• Maintain proper records of all visa files (soft & hard copies). 
• Ensure compliance with immigration laws and company SOPs. 
• Handle escalations, rejections, and re-application processes professionally. 
• Maintain confidentiality of client information at all times. 
• Coordinate with Sales & Ticketing departments for smooth travel planning. 

3. Performance KPIs 

• Visa approval ratio. 
• Error-free documentation rate. 
• Turnaround Time (TAT) adherence. 
• Client satisfaction rating. 
• Monthly visa processing targets. 
• Zero compliance violations. 

4. Required Skills & Competencies 

• Strong knowledge of visa documentation and immigration procedures. 
• Excellent communication and client handling skills. 
• High attention to detail and accuracy. 
• Ability to work under pressure and meet deadlines. 
• Proficiency in MS Office (Word, Excel, Email). 
• Good coordination and follow-up skills. 
• Ethical handling of confidential data. 

5. Educational Qualification & Experience 

• Graduate in any discipline (Tourism / Hospitality preferred). 

• Minimum 1–3 years of experience in Visa Processing / Travel Industry. 

• Freshers with strong documentation knowledge may be considered for Junior roles. 

6. Reporting & Accountability 

The Visa Executive will report to the Operations Manager / Director and is accountable for accuracy of documentation, timely submissions, client coordination, and compliance with company policies.